FAQs | Shipping & Returns

FAQs

xroads Shipping Information


  • We are a small business with a hand full of really good people. Our team ships Monday, Wednesday, and Friday (excluding holidays). Most products are shipped within five (5) business days of our receiving your order. If there is a delay, we will notify you by phone or email.

 

  • Domestic Orders: We currently ship to the contiguous US, Hawaii, US Territories. Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you.

 

  • International Orders: We currently ship to most countries outside of the US,  Any applicable duties and taxes imposed by the customs and revenue authorities in the destination country will be paid by the buyer. Please note that any delays by your local customs authorities are not accounted for in the shipping quote. 

 


What payment methods are offered? 

We accept Visa, MasterCard, American Express, Paypal, ACH and wire transfers; charged in US Dollars. There is no surcharge for using your credit card to make purchases. Terms may be offered to bona fide Wholesale Accounts.

Privacy Policy 

We respect your privacy. During the checkout process you are required to enter certain pieces of personal information, including but not limited to email address, name and shipping address. We collect this information to process your order, but will not share the information with any third parties.

  • Product Policy, Terms & Conditions of Sale

    Initial orders paid uprfront in US Dollars. Credit accounts may be established after credit application has been verified, payment is due Net 10 days from invoice date. A service charge of 1.5% will be made on all outstanding balances after 11 days. Collections will begin on all balances on the 90th day.  Distributor bulk order terms: Payment 1) 30% at PO assignment; Payment 2) 30% at Shipping; Payment 3) 40% Net30 Days. Lead Time 5-10 business days unless otherwise notified. Pricing FOB – unless variation of shipping rates and/or exchange rates occurs. All orders are shipped via USPS in the contiguous U.S. All International orders are shipped via FedEx. Price does not include shipping and handling fees. The signature of authorized personnel of your company or organization constitutes an acceptance of these conditions at the time of delivery. Any person in your employment at the time of delivery signing on behalf of your company or organizations shall be considered authorized personnel.  All requests for claims on damaged or unusable merchandise must be made within ten (10) days of receipt. Returns are subject to a 10% restocking fee.


  • Minimum Advertised Pricing (MAP) Policy/Agreement, Terms & Conditions of ReSale

    Effective January 1, 2017 a Minimum Advertised Price (MAP) on all xroads Philippine Sea Salts® (xroads) products will be in effect. xroads actively supports the advertising and promotion of its products by its dealers (reseller or distributor), and sales representatives through materials provided by xroads at no or nominal cost. We have implemented this MAP Policy to preserve our strong reputation within the marketplace for providing customers with a quality product. We greatly appreciate the efforts of all resellers to distribute our products and support their customers.


    1. The MAP for all xroads products shall be no more than 30% less than the published suggested retail price (SRP). MAP pricing is established by xroads and may be adjusted by xroads at its sole discretion. 
    2. All units purchased may be sold on premise (e.g. brick and mortar location) or through dealer’s bona fide website bearing dealer’s company image and intellectual property.
    3. MAP applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual consumer within the dealer’s retail location or over the telephone. 
    4. MAP does not establish maximum advertised prices. All dealers and sales representatives may offer xroads products at any price in excess of the MAP.
    5. Intentional or repeated failure to abide by this policy will result in termination of dealership or sales representatives. xroads does not intend to do business with dealers or sales representatives who degrade the image of xroads and its products. xroads will not provide prior notice or issue warnings before taking any action under this policy.
    6. From time to time, xroads may entertain requests to the contrary; however, dealer must obtain written approval from xroads in advance.

    This MAP policy has been established by xroads GLOBAL, LLC dba xroads Philippine Sea Salts to protect and ensure the reputation of its name and products which has found its rightful place in the most influential pantries and demanding kitchens of the world among professional chefs and culinary enthusiast everywhere. 


    Acceptance of products constitutes agreement to the Terms & Conditions of Resale and MAP Agreement, and is binding if products are not returned within the allowable period of ten(10) days.


    Thank you for supporting our products and artisan partners.