Professional chefs, sommeliers, restaurateurs and students enrolled in an accredited culinary institution are welcome and qualify for exclusive trade pricing. We encourage you to contact us or our listed partners should you have any questions regarding our product, our company or how to purchase from us, including special orders. We value your confidence and satisfaction and look forward to being included in your pantry throughout your professional development and journey.
Exclusive trade pricing is also available for qualified specialty food retailers. A valid tax identification number and resellers number is required for specialty food retailers wishing to resell xroads Philippine Sea Salts® in your inventory of well-crafted artisan offerings.
Domestic Orders: We currently ship to the contiguous US, Hawaii, US Territories. Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Most products are shipped within five (5) business days of our receiving your order. If there is a delay, we will notify you by phone or email. The standard shipping charges cover Parcel Post Delivery.
International Orders: You will be quoted shipping costs from the U.S. to your selected international destination and shipping methods available. Any applicable duties and taxes imposed by the customs and revenue authorities in the destination country will be paid by the buyer. Please note that any delays by your local customs authorities are not accounted for in the delivery quote.
What payment methods are offered? We accept Visa, MasterCard, American Express and Paypal; charged in US Dollars. There is no surcharge for using your credit card to make purchases. Terms may be offered to bona fide Wholesale Accounts.
When will my order be shipped? In stock orders are shipped the next business day (M-F). A tracking email will be sent once the item ships.
When will my order be delivered? You will receive an email once your order ships with a tracking link. Shipping within the US: 2 - 5 Days Shipping to International Destination: 1 - 2 Weeks
Product Policy, Terms & Conditions of Sale Initial orders paid upfront in US Dollars. After credit application has been verified, payment is due within 30 days from invoice date. A service charge of 1.5% will be made on all outstanding balances after 30 days. Collections will begin on all balances on the 91st day. Wholesale accounts sold in whole case lots only. A 50% deposit is required for all Distributor bulk orders greater than 100#s. Lead Time 7-14 business days. Pricing FOB - valid through 12/31/2017 unless variation of shipping rates and/or exchange rates occurs. All orders are shipped via USPS or UPS Ground unless other arrangements are made in the contiguous U.S. Price does not include shipping and handling fees. The signature of authorized personnel of your company or organization constitutes an acceptance of these conditions at the time of delivery. Any person in your employment at the time of delivery signing on behalf of your company or organizations shall be considered authorized personnel. All requests for claims on damaged or unusable merchandise must be made within 7 days of receipt. Returns are subject to a 10% restocking fee.
Minimum Advertised Pricing (MAP) Policy/Agreement, Terms & Conditions of ReSale Effective January 1, 2017 a Minimum Advertised Price (MAP) on all xroads Philippine Sea Salts® (xroads) products will be in effect. xroads actively supports the advertising and promotion of its products by its domestic dealers (reseller or distributor), and sales representatives through materials provided by xroads at no or nominal cost. This policy applies only to U.S. and Canadian dealers and sales representatives. We have implemented this MAP Policy to preserve our strong reputation within the marketplace for providing customers with a quality product. We greatly appreciate the efforts of all resellers to distribute our products and support their customers.
The MAP for all xroads products shall be no more than 25% less than the published suggested retail price (SRP). MAP pricing is established by xroads and may be adjusted by xroads at its sole discretion.
All units purchased may be sold on premise (e.g. brick and mortar location) or through dealer's bona fide website bearing dealer's company image and intellectual property.
Resale through deep discounting clearing houses (e.g. Amazon, eBay, etc., or similar) is not authorized and is in breach of the Terms & Conditions of Resale and MAP Agreement between the dealer and xroads.
MAP applies only to advertised prices and does not apply to the price at which the products are actually sold or offered for sale to an individual consumer within the dealer's retail location or over the telephone. xroads dealers and sales representatives remain free to sell these products at any prices they choose.
MAP does not establish maximum advertised prices. All dealers and sales representatives may offer xroads products at any price in excess of the MAP.
Intentional or repeated failure to abide by this policy will result in termination of dealership or sales representatives. xroads does not intend to do business with dealers or sales representatives who degrade the image of xroads and its products. xroads will not provide prior notice or issue warnings before taking any action under this policy.
From time to time, xroads may entertain requests to the contrary; however, dealer must obtain written approval from xroads in advance.
This MAP policy has been established by xroads LLC to protect and ensure the reputation of its name and products which has found its rightful place in the most influential pantries and demanding kitchens of the world among professional chefs and culinary enthusiast everywhere.
Acceptance of products constitutes agreement to the Terms & Conditions of Resale and MAP Agreement, and is binding if products are not returned within the allowable period of fifteen (15) days.